Frequently Asked Questions

Q) What is the product delivery time? 

A)Our general order processing time is 30-45 business days. You can request an expedited delivery and the time can be reduced to approx. two weeks with additional shipment charges. Orders in some regions might be delayed due to the pandemic.

Q) Do you ship internationally?

A)We deliver our products across the globe and some regions enjoy free to very minimal shipment costs.

Q) Is my credit card information safe if I place an order online?

A)Absolutely, we use the latest security and encryption technologies to make sure your information stays private. We take extensive measures for the protection of our customer’s personal data.

Q) I can’t add items to my shopping cart, see my shopping cart or access My Account.

A)Aliwheels.com requires your web browser to accept cookies and to have JavaScript turned on in order to access certain areas and functions of our website, such as the shopping cart and billing sections. Make sure you have the most up-to-date version of your web browser, and if you continue to have problems you can email us at Info@aliwheels.com.

 
Q) How can I tell if an item is in stock?

A)We may periodically change the products available on our website, and we do not undertake to continue to supply any particular product or type of product.

Q) How can I order online and what is the process?

A)The following steps must be taken :

You must add the products you wish to purchase to your shopping cart, and then proceed to the checkout; if you are a new customer, you must then create an account with us and log in; if you are an existing customer, you must enter your login details; once you are logged in, you must select your preferred method of delivery and confirm your order and your consent to the terms of this document; you will be transferred to our payment service provider’s website, and our payment service provider will handle your payment; we will then send you an initial acknowledgment.

Q) Does AliWheels offer discount codes or coupons?

A)Yes we provide discount codes/coupons to our customers.

Q) Does AliWheels charge sales tax?

A)Aliwheels does not charge any sales tax. All charges are inclusive of taxes whereas a customer is responsible for the customs charges/taxes that may be applicable in their country.

 
Q) Do you have a physical store I can visit?

A)We have a network of offices and warehouses across the globe and we completely operate digitally and online.

Q) Can I cancel the order before it gets delivered to me and order it some other time?

A)You may cancel the order by writing us an email at info@aliwheels.com within 48 hours of order placement.

Q) Can we return the products if they are damaged or unsatisfactory?

A)You must send the products back to us without undue delay and in any event not later than 14 days after the day on which you inform us of your decision to cancel the contract. You must pay the direct cost of returning the products.

Q) What information do we have to provide in terms of transactions?

A)The transaction data may include your contact details, your card details, and the transaction details. The transaction data may be processed for the purpose of supplying the purchased goods and services and keeping proper records of those transactions.

Q) Does Aliwheels allow bulk orders?

A)Yes we facilitate bulk orders. For more information Contact us through live chat or email us at info@aliwheels.com.

Q) Is Aliwheels an American company?

A)Aliwheels is an International Company and does not wish to represent itself from one part of the world. Our offices are situated in different parts of the world. We are a global leader in Motorcycle aftermarket parts and accessories.